Citizen's Charter

VISION

Sustainable and inclusive growth of rural areas under the District through a multi strategy for eradication of poverty by increasing livelihood opportunities, developing infrastructure for growth and improvement of the quality of life in rural areas.

MISSION

1. Reduction of Rural poverty.
2. Providing stable income for unskilled workers.
3. Development of Rural infrastructure.
4. Housing for families who cannot afford to repair or construct a new one.

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Services delivered by the Department/Office to citizens or other Departments including non-governmental organizations

Responsible official with designation

e-Mail and Mobile (Phone No.)

Process for delivery service within the office

Documents if any, required for obtaining the service     to be submitted by citizen/client

Fees if any, for the service with amount

1

MGNREGA -  

a) Implementing the scheme by coordinating with Programme Officers at the Block level by giving technical and administrative sanction.

b)Release of Sanction Order to Programme Officers for work execution.

c)Converging the scheme with other Line Departments to share funds and labour when there are works related to concerned Departments.

d)Monitoring of Works taken up under the Scheme executed at Block and Village level.

Project Director, 

DRDO, Aizawl.

a) Preparation of Labour Budget and Annual Work Plan through Gram Sabha for every Financial Year.

b)Preparation of Convergence Plan for converging the Scheme With Other Line Department.

c)Timely Payment of Wage component is strictly monitored

to ensure that Job Card holders receive their wage payment on time.

d)  Sending periodic report to the State Government.

Job Card seekers must submit the following documents to their regional RD Block offices:-

1)Aadhaar Number

2)Bank Account Number

3)Passport sized photo.

NA

2

PMAYG -

In Aizawl District, the scheme has effectively benefitted rural families who could not afford to repair their old houses as they needed to save  their daily wages money just to even repair/fix quarter portion of their damaged roof.   

Project Director, 

DRDO, Aizawl..

The selected Beneficiaries must submit their MGNREGA Job Card and Aadhaar Number to their regional RD Block Offices.

NA

3

PMKSY-

a) Increasing the availability of perennial ground water and surface water sources.

b) Regeneration of degraded natural water sources

Project Director, 

DRDO, Aizawl.

DRDA, Aizawl.

Plan is prepared by Watershed Committee at the village level and implemented by them under the guidance of PIA

NA

4

DDUGKY-

a)Task with the dual objectives of adding diversity to the incomes of rural poor families and cater to the career aspirations of rural youth.

b) Uniquely focused on rural youth between the ages of 15 and 35 years from poor families.

Project Director, 

DRDO, Aizawl..

a)Screening & Mobilization of Candidates from all the Blocks.

b)Timely visit of various training centres operating under DDUGKY.

c)Compilation of records, performances and success stories of various Blocks.

Interested candidates must produce the following documents:-

a)Aadhaar Card

b)Education Qualification Certificate.

c) Job Card/BPL Card.

d)Birth Certificate.

e)Passport size photo.

NA

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Services delivered by the Department/Office to citizens or other Departments including non-governmental organizations

Stipulated time limit for delivery of service(days/weeks/month)

Remarks, if any

1

MGNREGA -  

a) Duration of Issuance of Job Card from the date of application.

b) Duration of Payment in Wage Component after completion of work.

c) Submission of Labour Budget for the next Financial Year. 

a)  Within 15 Days

b)  Within8 Days

c) 20th January of every year

NA

2

PMAYG - 

Duration of fund utilization under sanction order  for each targeted house.

Within 1 year

NA

3

DDUGKY –

Delivery of services based on training periods.

Within 1 year

NA

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Name of the responsible officer to handle public grievance in the office

Contact Number

e-Mail

Time limit for redress of grievances

1

Project Director, 

DRDO, Aizawl.

1) Under MGNREGA, grievances should be redressed within 7 days when complaints are received. 

2) Complaints, if any , may be submitted to

 -VEC at the Village level.

- Programme Officer at the Block level 

-District Programme Coordinator at the District level.

3) One Ombudsman is appointed at the District to receive complaints from        MGNREGA workers and others on specified matters, consider such complaints and facilitate their disposal in accordance with law.

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Stakeholders/Clients

1

MGNREGA - VEC/BEC/DEC

2

PMAYG- Eligible beneficiaries selected from SECC 2011 data

3

PMKSY - Watershed Committee/WDT/User group SHG etc.

4

DDUGKY – MoRD/State Missions/Partner Implementing Agency(PIA),Technical Service Agencies(TSA), Champion Employers and beneficiaries.

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Expectations of the Department/Office from citizens/service recipients

1

MGNREGA -

a) To provide productive and durable assets/infrastructures for the rural poor.

b)To provide stable livelihood for the deprived families.

c)To improve agricultural products and water demand for the rural poor.

2

PMAY-G

a) To complete construction for all the selected  Beneficiaries.

b) To release fund on time.

3

PMKSY

To construct rain water harvesting structure with perennial water source so that wasteland could be decreased and increase productivity of land in rain-fed areas.

4

DDUGKY

a)To provide free and reliable training and generation of employment to rural youth.

b)To ensure the upliftment of a society by adding diversity to the incomes of rural poor families.